FAQs

1. How long does shipping take?

We work with trusted global suppliers. Delivery times vary depending on your location:

  • USA & UK: 5–10 business days

  • International Orders: 7–15 business days

(You’ll always receive a tracking number once your order is shipped.)

2. Where do you ship from?

We partner with multiple warehouses worldwide, including the USA, Europe, and Asia. Your order will be shipped from the nearest available warehouse to ensure faster delivery.

3. Do you provide order tracking?

Yes! Every order comes with a tracking number. You can track your shipment in real time once it has been dispatched.

4. What if I receive a damaged or wrong item?

We stand by the quality of our products. If your item arrives damaged, defective, or incorrect, simply contact our support team within 7 days of delivery. We’ll arrange a replacement or refund immediately.

5. What is your return policy?

We offer a 30-day return policy for most items. Products must be unused, in original condition, and with packaging intact. Contact us before returning any item so we can assist you through the process.

6. How can I contact customer support?

You can reach us anytime through our Contact Us page or by email at [your support email]. Our support team replies within 24 hours (Monday–Friday).

7. Will I be charged customs or import fees?

In most cases, no. However, depending on your country’s regulations, some orders may be subject to small customs fees or import duties. These are the buyer’s responsibility.